With the advent of government online, the measurement of the effectiveness of the Web as a channel of service delivery becomes more important, as a greater portion of the population gains access to the Internet and as the services offered online become more substantive.
The presumed cost efficiency of the Internet as a means of providing services to citizens is one of the main factors driving the push to web services. The added flexibility (anywhere, anytime, anyplace) gained by the population in accessing services is another.
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